Returns are accepted within 5 days of delivery. If items are being returned due to shipping damage or errors please follow the instructions outlined in the shipping information page.
For other returns please contact us for an RMA number. The customer is responsible for the return shipping costs and all returned products must be in original condition and in their original undamaged packaging. A 20% restocking fee plus the original cost of shipping will be applied. You will be credited back with the form of payment that was submitted on the original order.
When shipping an item for return please keep it in it’s original unopened packaging and insure it for the full value in case it is damaged in transit. Spot On Billiards will not be able to issue a refund on items that are returned with damage.
Spot On Billiards reserves the right to reject return requests if there is evidence of use, damage or abuse to the returned items.
The customer will be responsible for any brokerage fees, duties and/or taxes incurred on orders shipped internationally.
Customized, Discontinued, Closeout & Used Items:
Customized, discontinued, closeout and used items cannot be cancelled after the order has been submitted and processed and are non-returnable. A product is continued customized once any alternation is made to alter it from it’s original state. Customizations on cues may include but are not limited to tip, ferrule, wrap, taper and joint changes.
Used items such as pool cues and cases will have full details and measurements outlined on the website and are non-returnable. Should you require more information about a used item, please contact us for more details.