Spot On Billiards proudly operates out of Oakville, Ontario. Questions or concerns about your shipment?  Please contact info@spotonbilliards.com or call 905-636-1120 and we will get back to you as soon as possible.

Methods of Shipping:

All orders are shipped using trusted courier partners including Canada Post and UPS. Shipping transit times will vary depending on the shipping method selected at checkout. Courier selection may vary based on the size, value, and destination of the order to help ensure reliable and efficient delivery.

For high-value shipments over $5,000 CAD, orders are typically shipped via UPS due to enhanced insurance coverage and tracking support.

For international shipments, UPS is recommended for higher-value orders as coverage and claim support may vary depending on the destination country and local carrier handling procedures.

Shipping Rates

Most Canadian orders over $200 CAD and U.S. orders over $250 USD qualify for free standard ground shipping. Free shipping includes coverage for standard service areas and insured shipments up to $1,000 CAD. Certain remote locations and oversized or heavyweight items, including pool tables, may be excluded from free shipping eligibility.

Select apparel, posters, and photo print products are made to order and may use calculated shipping rates based on the destination, product type, and fulfillment location.

Canada Shipping Rates

Shipping Method	Shipping Rate
Standard Canada Shipping (under $200)	$25.00 CAD
Standard Canada Shipping (over $200)	FREE
In-Store Pickup	FREE

USA Shipping Rates

Shipping Method	Shipping Rate
Standard USA Shipping (under $250)	$25.00 USD
Standard USA Shipping (over $250)	FREE

In-Store Pickup

Avoid shipping costs with in-store pickup. Valid on all local orders. Place your order online and choose to pick up your order from our store in Oakville, Ontario. Please wait for your order to be fulfilled to come and collect your order. 

Please note that you will only be able to select Local Pickup when the stock in your order is available at a location. If an item in your order is out of stock at a location, you will not be able to select that location for pickup.

In the case that an expected item is not available at our store location, we will contact you. 

Expected Shipping Times:

All in stock products are shipped within 1 business day. Standard lead times on items with custom options are typically between 3-7 business days before they can be shipped but are subject to availability.

Shipping lead times are subject to carrier and may differ depending on the shipping method chosen and distance travelled. Spot On Billiards is not responsible for delays caused by the courier nor any customs or brokerage fees for international shipments.

International Orders, Brokerage, Duties & Customs Fees:

Spot On Billiards is not responsible for any brokerage, duties or customs fees incurred through shipping. The customer will be the importer of record and will be responsible for all import fees. Shipping costs will be deducted from the total of any accepted returns, any import fees will be the responsibility of the customer. 

Partial Shipments:

We will contact customers for orders that are not fully in stock that may be eligible for partial shipping.

Damaged Products:

If you suspect that a package has arrived damaged, please refuse the shipment or request that the courier note the damage on delivery before signing for the damage. This will aid us in expediting insurance claims. Please do not dispose of any packaging as the courier may inspect the package before processing a claim.

If any item arrives damaged please notify the courier and contact us immediately and we will help in replacing the product in a timely manner.

Short Shipment & Shipping Errors:

Please inspect and report any non-damage related issues within 2 days of delivery. If you experience missing items or shipping errors contact us directly and we will rectify the order. Please note that in some cases there may be more than one shipment for your order which will be noted in the packing slip included in the shipment.